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  • BEP 15 – Telephoning: Handling a Problem

    Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reaction...

  • BEP 21 Telephoning: Opening Calls and Taking Messages

    This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message. T...

  • BEP 22 Telephoning: Handling Enquiries and Technical Problem

    In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful whe...

  • BEP 23 Telephoning: Handling a Difficult Customer

    In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!...

  • BEP 46 ADV Cold Calling: Getting off to a Good Start

    Todays lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited telephone sales calls. Unsolicited means not asked for. So cold calling is the skill of making a sales call to someone who is not...

  • BEP 47 ADV Cold Calling: Clarifying Benefits and Making a Pi

    This is the second in our three-part Business English Podcast lesson on a useful telephone and sales skill: cold calling. You can always make yourself more persuasive by asking well-considered questions and really listening to the answers. This princ...

  • BEP48 Cold Calling: Dealing with Objections and Closing the

    This is the last in our three-part Business English Podcast series on cold calling. In todays lesson, youll learn how to deal with several typical kinds of objections that a potential customer might raise. When Steve first asked for an appointment, L...

  • BEP53 Customer Service: Handling Complaints (Part 1: Empathi

    Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit...

  • BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

    This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step...

  • BEP 69 INT Telephoning: Leaving a Message

    People are busy. When you telephone people, they often arent there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on yo...

  • BEP72 Telephoning: Leaving a Voicemail Message

    When you call someone but they arent there, often their voicemail picks up or answers the phone. Then you have to leave a message. Anyone who uses the phone in their job has to deal with voicemail. Have you ever started to leave a message on someones...

  • BEP88 Telephoning: Booking a Travel Ticket

    Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making travel arrangements on the telephone. Viva is an Italian manufacturer of ladies ap...

  • BEP88 Telephoning: Booking a Travel Ticket BVP 01 – Human R

    In this Business English Podcast lesson were going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And well also practice ways to create and maintain goodwill...

  • BEP119 INT Telephoning: Making an Appointment

    In this Business English Podcast, well be looking at the language used to make appointments on the telephone. We live in the era of remote communication: teleconferencing, videoconferencing, and online meetings. More and more group efforts are gettin...

  • BEP120 INT Telephoning: Checking on an Order

    Doing business across borders requires precise coordination, especially in the era of just-in-time delivery where goods need to be shipped to the customer at exact times. When a product is made in one country, assembled in another, and sold in a thir...

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